No refund if the cancellation or sudden changes are made within 24 hours of your appointment.

A reschedule of the booking may be made if done within 48 hours of the booking date/time.

No refunds for late arrival or incorrect contact details.

We do not run late or over time, all sessions finish at the time they are to finish

Please ensure your phone is fully charged.

Your Zoom app is updated and you have read the information for your session

Your responsibility is to ensure you provide the correct details of your phone number and email address.

Your responsibility is to ensure that your Zoom app is updated and ready prior to the session time.

Should you provide incorrect details there is no refund for the time booked.

Please be on time, a late arrival may mean your session is cancelled without a refund.

Please note Gwenda does not take calls or reply to messages after hours, evenings, or weekends.

Gwenda prepares for your session 30 minutes prior to the start time, she will not be contactable.