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Terms, Conditions & Cancellation Policy


  • No refund if the cancellation or sudden changes are made within 24 hours of your appointment.

  • A reschedule of the booking may be made if done within 48 hours of the booking date/time.

  • No refunds for late arrival or incorrect contact details.

  • We do not run late or over time, all sessions finish at the time they are to finish

  • Please ensure your phone is fully charged.

  • Your Zoom app is updated and you have read the information for your session

  • Your responsibility is to ensure you provide the correct details of your phone number and email address.

  • Your responsibility is to ensure that your Zoom app is updated and ready prior to the session time.

  • Should you provide incorrect details there is no refund for the time booked.

  • Please be on time, a late arrival may mean your session is cancelled without a refund.

  • Please note Gwenda does not take calls or reply to messages after hours, evenings, or weekends.

  • Gwenda prepares for your session 30 minutes prior to the start time, she will not be contactable. 





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